Position at Smitten Ice Cream

Shift Lead

About Us
At Smitten Ice Cream, we are makers through and through – from our flavors right down to our ice cream machines, we make it all. Because we believe that ice cream can and should be better. Hell no status quo.
We’re reinventing the ice cream experience by churning each scoop to-order, from scratch, using the freshest, purest ingredients and patented liquid nitrogen-enabled technology. From our founder’s early days on the streets of San Francisco (literally) to our family of scoop shops across the Bay Area and Los Angeles, we’ve been challenging the status quo from Day 1. And we’re just getting started.

Smitten Ice Cream is looking for super-organized, operationally-minded team leaders who have a passion for guest service and take pride in building and motivating our shop teams!

Shift Lead Responsibilities

  • Team up with Store Manager to execute exceptionally smooth in-shop operations
  • Confidently manage shifts and lead by example, regardless of whether Store Manager is present 
  • Communicate clearly, concisely, and accurately and proudly act as the fact of the Smitten brand in every interaction with guests and teammates
  • Welcome guests into our shop and ensure their experience is memorable and full of joy
  • Partner with Store Manager to train and develop team members who positively contribute to Smitten’s culture, knowing when to provide feedback and when to cheerlead
  • Hold yourself accountable for accurate ingredient pars during each shift
  • Open and/or close the shop as necessary, ensuring that shop closers set shop openers up for success
  • Churn each ice cream from scratch using our patented technology and serve each guest the perfect scoop
  • Hold yourself and your teammates to the highest product quality standards
  • Lead by example and ensure that all team members understand and adhere to Smitten’s policies, procedures, and guidelines, including our break schedule and cash handling procedures
  • Embody the “whatever-it-takes” attitude when it comes to problem solving - jump right in and find the best solution!

Shift Lead Requirements

  • 1+ years experience in a fast-paced customer service-oriented establishment, preferably in a food service or retail setting
  • High school diploma or equivalent educational experience preferred
  • Able to effectively lead and motivate team members and build relationships at all levels
  • Strong oral communication, interpersonal, and delegation skills
  • Able to demonstrate enthusiasm and strong work ethic, deliver excellent customer service, and uphold our product quality standards
  • Able to work various shifts per week and be available weekdays, evenings, and weekends
  • Able to lift up to 50lbs
  • Able to stand for up to 8 hours at a time, use fingers and hands, bend down and reach for items above head or below waist
  • Authorized to work in the United States

What We Offer You

  • Mentors committed to developing you to take on more responsibility within the company
  • A welcoming and supportive team where diversity and creativity are valued
  • A complimentary scoop of Smitten Ice Cream with each shift
  • Discounts on merchandise and ice cream purchases

To Apply, please click here


Santana Row

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