Tesla Motors

Product Specialist (Part Time)

Contact: Alex Frank, Store Manager
408-249-2815

Product Specialist (part time) – Job Description About Tesla:

Tesla's goal is to produce a full range of electric cars, from sports cars to mass- market vehicles – relentlessly driving down the cost of electric vehicles. It is currently the only U.S. automaker that builds and sells highway-capable EVs in serial production. Palo Alto, California-based Tesla designs and manufactures EVs and EV powertrain components. Tesla has delivered more than 1,600 Roadsters to customers in North America, Europe and the Asia Pacific Region. Model S, the first premium sedan to be built from the ground up as an electric vehicle, goes on the market in mid-2012.

Overview of the Opportunity:

The primary goal of the Product Specialist is to provide a fun educational experience for customers who come into the Tesla retail store. The Product Specialist will accomplish this by handling all walk in store guests, answering questions, educating the public about the electric drive experience. An implicit responsibility of the Product Specialist is to conduct educational conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand values.

 

Responsibilities:

• Welcome walk in guests, answer questions and generally manage the customer’s Tesla experience in a positive way
• Educate the public about the electric car industry through enthusiastic conversations
• Assist customers with purchases of apparel and keep inventory full and neat
• Provide high quality customer service to the existing Tesla owner community
• Keep up with industry trends and best practices
• Help to develop a new way to market and sell cars to the community

Required Skills & Qualifications

• Strong communication and customer service experience required
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Ability to work evenings and weekends in a retail environment, retail experience a plus
• Legal right to work in the United States

·         Valid drivers license with a clean driving record